Privacy Policy

We may collect and process information including:

• your name, telephone number and email address;
• your property address and postcode;
• information about the property you are selling, including property type, number of bedrooms, condition, estimated value and marketing status;
• your intended selling timeframe and information you provide about your circumstances or requirements;
• information about offers, negotiations, viewings and sales progression;
• information about prospective buyers, including contact details, buying position, chain position and finance status where relevant;
• identity and verification information where required for legal, fraud-prevention or anti-money-laundering purposes;
• communications between you and GO595, including telephone calls, emails, SMS messages and website enquiries;
• technical information about how you use our website, such as IP address, browser type, device information and cookie or analytics information where applicable.

Our website may also use address and property-location services which can return information such as UPRNs and geographic coordinates relating to a property.

We may collect personal information:

• directly from you through our website, telephone, email, SMS or other communications;
• when you instruct us to market or sell a property;
• when you enquire about or view a property;
• from another seller, buyer or person involved in a property transaction;
• through property portals such as Rightmove and Zoopla;
• from professional advisers, solicitors, mortgage brokers and other organisations involved in a transaction;
• from publicly available records or property-related databases where appropriate;
• through website analytics, advertising technology and cookies where you have given any consent required by law.

We use personal information to:

• respond to enquiries;
• provide valuations and discuss the sale of a property;
• set up and manage property instructions;
• prepare property particulars and marketing;
• arrange photography, floorplans, virtual tours and other property-marketing services;
• advertise properties on our website and third-party property portals;
• handle buyer enquiries and arrange viewings;
• negotiate offers;
• progress property sales through to completion;
• communicate with sellers, buyers, solicitors, mortgage brokers and other parties involved in a transaction;
• verify telephone numbers and send service-related SMS messages;
• comply with legal and regulatory obligations, including anti-money-laundering requirements;
• prevent fraud, misuse and other unlawful activity;
• operate, secure and improve our website and services;
• measure website and advertising performance where permitted;
• send marketing where we have an appropriate lawful basis and the applicable electronic marketing rules allow us to do so.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract — where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legal obligation — where we are required to process information to comply with laws or regulations, including anti-money-laundering requirements.

Legitimate interests — where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include operating our estate agency, responding to enquiries, preventing fraud, improving our services and maintaining business records.

Consent — where you have given us permission for a particular use, such as certain marketing or non-essential cookies. You may withdraw consent at any time.

Estate agency businesses are subject to anti-money-laundering obligations.

Where required, we may ask you to provide information or documents to verify your identity and may carry out checks using specialist verification providers or public databases.

This may include information relating to identity, address, ownership, source of funds, sanctions, politically exposed person status and other information required for compliance purposes.

AML customer-due-diligence records must generally be retained for five years from the end of the business relationship or completion of the relevant transaction.

Where necessary, we may share personal information with:

• property portals, including Rightmove and Zoopla;
• photographers, floorplan providers and virtual-tour providers;
• solicitors and conveyancers;
• mortgage brokers and other professional advisers;
• buyers, sellers and other parties involved in a transaction where appropriate;
• identity verification, anti-money-laundering and fraud-prevention providers;
• communications providers, including email and SMS providers;
• website hosting, software and technology providers;
• analytics and advertising providers where the required consent has been obtained;
• accountants, insurers, legal advisers and regulators;
• HMRC, law-enforcement agencies, the National Crime Agency or other public authorities where required by law.

Current technology providers used by GO595 may include services such as Base44, Twilio, Ideal Postcodes and Microsoft 365.

We do not sell your personal information to third parties.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate. Other cookies, including analytics and advertising cookies, will only be used where the relevant consent requirements are met.

Where enabled and consented to, we may use services such as Google Analytics or Meta advertising technology to understand website usage, measure advertising performance and improve our marketing.

More information will be available in our Cookie Policy.

Some of our technology providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place, such as UK adequacy regulations or approved contractual safeguards.

We do not keep personal information for longer than necessary.

Our normal retention approach is:

• enquiries which do not proceed: normally up to 24 months after the last meaningful contact;
• seller, buyer and transaction files: normally up to six years after completion or the end of our involvement, where appropriate for legal, contractual, tax, complaints or record-keeping purposes;
• anti-money-laundering records: five years where required by law;
• marketing preference and suppression records: for as long as necessary to ensure we respect your marketing choices;
• website analytics and cookie information: according to the relevant cookie settings, provider retention periods and your consent choices.

We periodically review information and delete or anonymise it when it is no longer required.

We may contact you about GO595 services where you have requested information, where you have consented to receive marketing, or where another lawful marketing basis applies.

You can opt out of marketing at any time.

Where a marketing message is sent by email or text, we will provide an appropriate method to unsubscribe or opt out.

If you tell us you do not want marketing, we may retain limited information on a suppression list so that we can respect your preference.

Depending on the circumstances, you may have the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information;
• ask us to restrict how we use personal information;
• object to certain uses of personal information;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent;
• object to direct marketing at any time.

Some rights are subject to legal conditions and exceptions.

To exercise your rights, contact sales@go595.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal information.

GO595 does not currently make decisions about individuals solely by automated means where those decisions produce legal or similarly significant effects.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who require it for legitimate business purposes.

GO595 services are intended for adults involved in property transactions and are not directed at children.

We do not knowingly collect personal information from children through our seller onboarding process.

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be published on our website and the Last updated date above will be changed accordingly.